Important Customer Update: Information Regarding Product Availability and Store Operations
At Bonterra, we are continually monitoring information pertaining to the coronavirus outbreak and how it is affecting our communities and our stores’ ability to serve you.
Here’s what you need to know:
Our highest priority continues to be the safety and well-being of our team members and customers. When it comes to your safety, Bonterra, has cultivated an environment of exceptional food safety standards that meet local and state requirements and industry best practices.
· We have stepped up our rigorous protocols and remain vigilant about regular cleaning and sanitizing of food contact surfaces as well as cleaning restrooms and public areas with a special focus on checkout stations, credit card keypads and other surfaces regularly handled by customers.
· Our team members are trained to follow proper hand washing practices and we advise associates who feel ill to remain home.
· With your safety in mind, we have suspended product sampling programs at this time.
Like all retailers, we are in short supply of many items that are in high demand right now. However, we regularly will update you on item availability.
Please contact the store to receive regular updates. Due to the high demand of calls for your convenience you can also check out Instagram or Facebook.
Shop Bonterra at home through our partner MERCATO-connecting customers the food they love.
Store Hours and Operations:
Our stores remain open for business however we have changed the hours of operation to help keep up with our ongoing efforts of stocking the store and keeping up the high level of safety during this time.
Current Store Hours are:
Monday through Friday 9am-7pm, Saturday 9am-6pm and Sunday 10am-5pm.
Although we do not anticipate service disruptions, at this time, any information regarding operations will be posted to our website and local social media pages.
Our distribution teams are operating around the clock, making deliveries seven days per week, to get product to the stores.Team members are working tirelessly to replenish shelves as quickly as possible.
Communicating with Our Customers:
We are working hard to keep you informed of how we are adjusting our operations and services to ensure we can continue to serve our community to the best of our ability.
Social Media – Please check your local Bonterra Facebook page for up-to-date information on our store operations, product availability and other information that might affect our ability to serve you.
All of us at Bonterra deeply appreciate your patience and understanding and want you to know that we are here and ready to help during this difficult time. Stay safe and thank you for shopping Bonterra.